Terms of service
Terms of Service
1. General
These Terms of Service apply to all visitors, users, and customers of this website. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
Our songs are produced involving the use of advanced technology, such as artificial intelligence and automated systems, combined with the creativity and proficiency of our experienced songwriters. This way, we are able to provide you unique, personalized songs of high quality. By placing an order, you acknowledge and agree that artificial intelligence may be used as part of the song creation process.
We reserve the right to update or modify these Terms of Service at any time. Changes take effect immediately upon being published on this website. The version in effect at the time you place your order will apply to your purchase.
2. Our Services
We provide personalized digital songs created using the details you submit, including names, memories, emotions, occasions, and musical preferences. Each song is custom-made and intended to reflect your personal story.
You are responsible for ensuring that all information you provide is accurate, lawful, and does not infringe on the rights of others. We are not responsible for errors or outcomes caused by inaccurate or incomplete information provided by you.
3. Digital and Personalized Products
All products sold on this website are digital and personalized. Because each song is created specifically for you, it cannot be resold, reused, or returned.
As permitted under U.S. consumer law, personalized digital products are not eligible for returns or exchanges once production has begun.
4. Orders and Cancellations
Production of your personalized song begins shortly after your order is placed. You may request a cancellation only if production has not yet started.
Once production has begun, cancellations are no longer possible due to the custom nature of the product.
5. Delivery and Timeframes
Your personalized song will be delivered digitally within the estimated timeframe displayed on the website. Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by high demand, technical issues, or circumstances beyond our reasonable control. Expedited options may be offered for an additional fee but do not guarantee delivery by a specific date.
6. Revisions and Satisfaction
We aim to deliver a meaningful and high-quality result. If you are not satisfied with your song, you may contact us to discuss reasonable revisions.
Revisions are limited and intended to improve alignment with the original information you provided. Requests for entirely new concepts, major structural changes, or new stories are not included.
7. Pricing and Payments
All prices are listed in U.S. dollars unless stated otherwise. Payment must be completed in full before production begins.
We reserve the right to refuse or cancel orders if payment fails, is reversed, or is flagged as fraudulent.
8. Intellectual Property and License
All intellectual property rights related to the songs, including lyrics, composition, and recordings, remain the property of the creator unless otherwise stated in writing.
By purchasing a song, you are granted a non-exclusive, non-transferable license for personal use only. This includes listening, downloading, and privately sharing the song.
Commercial use, resale, public performance, advertising use, or redistribution is not permitted without prior written consent.
9. Communication
We communicate with you using the contact information you provide during checkout. It is your responsibility to ensure your email address is correct and to check spam or junk folders.
We are not responsible for missed communications due to incorrect contact details or email filtering.
10. Limitation of Liability
To the maximum extent permitted by U.S. law, we are not liable for indirect, incidental, or consequential damages arising from the use of our services or products.
Our total liability is limited to the amount paid for the specific product giving rise to the claim.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as described in that policy.
12. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including technical outages, third-party service interruptions, natural disasters, or other unforeseen circumstances.
13. Governing Law
These Terms of Service are governed by the laws of the United States and the State in which our business is registered, without regard to conflict of law principles.
14. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: hello@dearmelody.co